Returns policy and process
Quickly and easily return your item(s) only US customers will be able to purchase a return shipping label.
You have 14 days from date of delivery to return your item.
All returns are refunded via store credit in the form of a Londonbleu egift card.
Returns are processed with 5-7 business days after your item(s) are delivered to us.
Yes! LondonBleu offers return shipping labels for US customers. Using a return shipping label is the recommended way to return your items to LondonBleu, as you will be able to track your return and receive your credit much more quickly then if you were to send your return back yourself.
Return shipping labels can be purchased for $3.99 if you are returning a single item or for $7.99 if you are returning multiple items. Return shipping labels can be purchased and all returns can be submitted in our return system.
We do not offer exchanges, but we welcome you to return your item(s) by mail in accordance with our return policy and repurchasing any available item(s) on our site.
Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
We are not liable for any return packages that may become lost or stolen- in transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
All returns must include an order packing slip or return invoice from an online return, that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing.
Damaged, defective, or incorrect items must be reported within 7 days of delivery.
We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. Items considered "Final Sale" and cannot be exchanged.
Upon returning the item, you will receive credit in the form of a egift card that can be used online.
All items returned must be in original condition (including all paperwork, packaging, and accessories) with tags still attached. All items must be unworn, unaltered, and unwashed. Items considered "Final Sale" cannot be returned.
All items ending in .96, .97, and .98, beauty products, cosmetics, accessories, are considered final sale, non-returnable and cannot be returned for store credit.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: An irregular or excessive returns history indicative of "wardrobing; "An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (online store) to any customer or entity, due to similar actions as noted above.
Non-LondonBleu items sent to our Distribution Center will be discarded upon receipt.
Need more help go back to the help center!